ORDERING AND PAYMENTS
When are orders processed and shipped?
- Orders are processed pending availability and credit verification.
- Orders placed before 11am (PST/PDT) will be processed and shipped out the same day.
- Orders placed after 11am (PST/PDT) will be shipped out the next day with the exception of Friday.
- Orders received on Fridays after 11am (PST/PDT) will be shipped out on the next working business day.
How are order confirmations and/or shipments communicated?
- After order submission you will receive the following communications from the Snowflake Store firstname.lastname@example.org
- Snowflake Order Confirmation. This email will provide all the details of your order and provide an Order Number for your reference
- Snowflake Order Shipping Confirmation. This email will confirm shipment of your order and provide the shipping method.
How do I place an order for my Department
- If you are ordering a large order, please reach out to the team a Pacific Color to provide you with a quote. you can send an email to email@example.com or call 925-600-3006
Who is Pacific Color?
- Pacific Color Graphics is our fulfillment center and our preferred vendor for printing.
Can I cancel or make changes to my order?
- Yes, within one hour of order placement. If you placed an order by mistake or would like to make changes to your order, please respond to your email confirmation within an hour of placing the order to make any adjustments. Cancellations are only confirmed with an email response from the Company Store.
How long will it take to receive my order?
- Your order will be shipped from Livermore, California. All orders will be sent FedEx ground per Snowflake mandated method. It may take 5-7 business days to receive your order.
How do I pay for my items and shipping?
- You will be provided with the available options in the payment tab
- Credit card: As with any online store you can use your credit card to make a purchase on the Company Store. Please note that all purchases made on your credit card are NOT eligible for company reimbursement. We accept all major credit cards.
- Allocated funds: If your department has allocated funds for business purchases, you will see these dollars reflected in your account balance. These purchases
- should be used for business purposes only.
- Promotion code or gift cards: From time to time you may receive a promotion code or gift card for the Company Store. To redeem your promotion code or gift card, please enter the certificate number in the appropriate field on the payment page during checkout. The amount will be deducted from your total.
How do I ship to multiple addresses?
If multiple shipments are required for a single order please email firstname.lastname@example.org to help with your shipment.
MY ORDER, RETURNS OR EXCHANGES
Where is my Order?
- Once your order has shipped you will receive a shipment confirmation email that contains tracking information. All orders are shipped via FedEx unless otherwise specified in your confirmation. You can go to www.fedex.com to track your shipment.
I received my order, but it is incomplete. Where are the remaining items?
- If you are missing items in your order, please check your shipment confirmation for backorder notes. If your confirmation does not indicate that an item is on backorder, please reply to your order confirmation email and request status of remaining items.
Can I exchange my apparel for a new size?
- If you have received your apparel, and it does not fit properly, exchanges for a different size are allowed. Please reply to your order confirmation email (or email email@example.com) to let us know that you would like to make an exchange.
I would like to make a return. Where do I ship the items?
- Returns are subject to approval. If you would like to make a return, please reply to your order confirmation email or email firstname.lastname@example.org for approval and instructions. We will provide you with return shipping labels.
Who do I contact if my order arrives damaged or if I have any issues with my order?
- Email email@example.com with any concerns relating to your order, be sure to include your order number and item name to help resolve your concerns in a timely manner.
Will you be adding new items to the Company Store?
- Yes, and we want to hear new ideas from you. We will continue to add items for your use and enjoyment. If you have any suggestions for new items, please email firstname.lastname@example.org.
Who do I contact with any questions regarding the Company Store?
- Please email any questions or recommendations to email@example.com
If an item I want is out of stock, how long will it take to restock?
- Although we make every effort to keep enough stock of listed items in the Company Store, occasionally we will sell out of certain products. If we are out of stock on an item that you have ordered, you will receive an email. Any changes will be reflected in your order total as well as in your shipping confirmation.
- Restocking times are dependent on item availability and/or production time.
- Please email firstname.lastname@example.org with your restocking question and be sure to include the item name and size requirements if applicable.