If your department has allocated funds for business purchases, you will see these dollars reflected in your account balance. These purchases should be used for business purposes ONLY.
Promotion Code/ Gift cards
To redeem promotion code or gift card, please enter the certificate number in the appropriate field on the payment page during checkout. The certificate number in the appropriate field on the payment page during checkout. The amount will be deducted from your total.
To create a promotion code / gift card please submit your request through ZIP. A member of the Snowstore team will assist you with the process.
When will I receive my order?
Orders ship Monday-Friday. In-stock products typically ship within 48 business hours after you submit your order. Delivery time will depend upon product availability and selected shipping method. Orders received on Fridays after 11am (PST/PDT) will be shipped out on the next working business day.
Where will I receive order confirmation/shipment information?
Cancellation/Changes to Order
Orders are subject to change within one hour of order confirmation. These requests must be approved through the company store.
How long will it take to receive my order?
Your order will be shipped from Livermore, California. All orders will be sent with FedEx ground per Snowflake’s mandated method. It may take 5-7 business days to receive your order.
Snowflake Store Accepts the following payment methods:
Snowstore Gift Card/ Snowstore Credit
Unable to accept cash/checks/or bank transfers
How do I ship to multiple addresses?
Where is my Order?
After shipment of order you will receive a shipment confirmation email that contains tracking information. All orders are shipped via FedEx unless otherwise specified in your confirmation. You can go to www.fedex.com to track your shipment.
I received my order, but it is incomplete. Where are the remaining items?
If you are missing items in your order, please check your shipment confirmation for backorder notes. If no comments are made please reply to your order confirmation email and request status of remaining products.
Can I exchange my apparel for a new size?
Yes, if you have received your apparel and it does not fit properly exchanges are allowed. Please reply to your order confirmation email (or email firstname.lastname@example.org) to let us know that you would like to make an exchange.
Returns are subject to approval. If you would like to make a return, please reply to your order confirmation email or email email@example.com for approval and instructions. We will provide you with return shipping labels.
Who do I contact if my order arrives damaged or if I have any issues with my order?
If an item I want is out of stock, how long will it take to restock?
Restocking times are dependent on item availability and/or production time. Please email firstname.lastname@example.org with your restocking question and be sure to include the item name and size requirements if applicable.